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Returns Policy

Here at Rachael Taylor Designs we hope you love everything you buy from us, but if for some reason you are not happy, send it back to us and we'll do everything we can to turn that frown upside down.

This policy applies to this website only (www.rachaeltaylordesigns.co.uk) and does not cover or apply to any other website or supplier who may provide Rachael Taylor's licensed products. Please contact the specific website or supplier for more information on their return policy.

As a customer of www.rachaeltaylordesigns.co.uk you have 30 days from the day you receive your goods to cancel your order and request a refund or exchange.

Exemptions and Exceptions

Unfortunately some items cannot be returned or refunded:

Before you send it back

Please don't hesitate to contact us if you have a problem with an item. We may be able to resolve the issue without the need to return the product.
http://www.rachaeltaylordesigns.co.uk/shop/information/contact?subject=Product%20Enquiry

How to return an item

Please visit our site and fill out a return form within 30 days of receiving the product.
https://www.rachaeltaylordesigns.co.uk/shop/account/returns/new

This will help us deal with your return request more promptly and inform us you wish to cancel.
All the information you need for this form should be contained within your Order confirmation email.

Please then return your item(s) to the following address:

Rachael Taylor Designs
Returns Department,
Studio 1,
PO Box 247
Pudsey,
LS28 0EE

Returns FAQ

I have opened the product, can I still return it?
Yes, as long as you have taken 'reasonable care' of the product and its packaging we will refund your item.
Please do not remove any labels, soil the products or damage them.

How should I package the returns?
We recommend that you return the goods in appropriate packaging and use a 'signed for' delivery method and obtain proof of postage. Please include the original packaging where possible and include a 'sender' name and address for our reference.

How long will it take to process my refund?
Refunds will be processed within 30 days of receiving the returned item(s), paid directly to your credit/debit card or PayPal account.

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